Candlewood Suites Eugene Springfield

Makenzy D.

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October 04, 2021

This is a great hotel to stay at and we’ve stayed at many. Location is nice, rooms were clean and fairly large. The staff went above and beyond to help us. I believe the lady’s name was Evelyn she did an amazing job! We had a pet with us and we had lost her (she snuck under the bed which we didn’t know was hollow) and the front desk and other staff was very quick in helping us find her. They used all their resources and then some to aide in finding her. If we are ever in the area again we will be returning customers.

White Privledge

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November 23, 2021

Enjoyed my stay. Front desk was 50/50. Some employees were 100 others need to implement “niceness” in their tone and speech. Crater Lake is Spectacular.

Melinda

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July 19, 2021

Well-designed and organized hotel with great staff and pet friendly too. The room was designed for all-purpose stays – a kitchen, a work area, a recliner for reading. Hotel has good facilities (elevator, gym, laundry, food pantry and grubhub delivery depot) and the room furnishings are updated and comfy. Creative touches and care given to making your stay smooth and effortless. Nice parks within a 5 min drive (Hendricks park is just around the corner). I had a great stay at Candlewood Suites in Eugene-Springfield and won’t hesitate to stay here again.

Bob Blanz

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October 13, 2021

We made a reservation 8 weeks before our trip to drop off our daughter for college. We received a confirmation number.I received at 11am day of check in to be told they had no room. THEY OVERBOOKED and since I was not an IHG rewards member my booking was cancelled. - they did nothing to help us! I had to pay double to stay elsewhere ae most hotels were booked on this very busy weekend. The manager said she would be grateful that the hotel called at 11am and thanked the hotel if she was in my shoes. They did not even offer another place to stay..I have spoke top Evelyn and Leslie, both are very condescending with their answers. They told me if I took the time to read my terms and conditions thoroughly I would have known overbooking hotels is a risk I take anytime I book a hotel. It is really disturbing the level of poor service.

Josephina B

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November 29, 2021

Pros: clean and quiet, comfortable bed, and they allow cats, plenty of parking cons: small suite, no breakfast, state mask mandate not enforced for guests or staff.