Went to check in and spoke with Ashley at the front desk. (this was after I came in before 3 to check in and was told I had to come back later because it wasn’t 3 yet). I was told my husband and I could not have our daughter visit because no visitors were allowed. I then asked if we could add her onto the reservation and have her spend the night. Ashley then said that as long as all three of us stayed the whole night and did not leave the building. We decided to cancel because I could not guarantee I wouldn’t have to go to the store in the middle of the night for something or leave early for work. Ashley said she couldn’t cancel the reservation and refund me my Choice Hotel points and said that Choice Hotels had to. I called Choice Hotels they said the hotel had to cancel the reservation but only the manager could do that and he/she wasn’t there.
We came in at 3am to have the room till 11 she couldn't offer any kind of discount even tho I showed her if I rented the room through my app the room would be 60 less. Nice room but shoty stuck up service from the front desk. My kids were 10 mines late for breakfast, didn't offer juice or fruit nothing, I'm paying almost 200 for a room you should be more server friendly
Easy to get to from the freeway. Clean. Helpful staff. Good place to stop for the night when passing through.
Basically your response justifies the actions of your employees, and dismisses my comments. There for you condone their attitudes and actions. I SAY AGAIN, DO NOT STAY HERE
Very nice. Clean and quiet with friendly staff. Easy off, easy on the interstate but no highway noise. We would stay here again.
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