If I could give ZERO I would! BEWARE of this establishment. I thought I had tried to book a room - and been unsuccessful. Why? Because I never got a confirmation email. So- as I'm driving to Eugene 1.5 weeks later- I suddenly get a $200 bill on my AMEX. I immediately call the motel, explain to them I never received any sort of confirmation email or text- and that I did not know I had a room booked. The woman who answered the phone said, "No problem. We will cancel you- and resent the room". So- I was a bit supervised a week later when still no refund. I called the motel. The manager Chris said that although I was told the room would be cancelled- I wasn't told I'd get a refund????? And that I "should have known" because when I booked there was refund information. I explained I never got an email. He told me he would call the system administrator and PROVE I got a confirmation email. It's been almost another week. I had to file a fraud claim with AMEX. I've tried to email the motel 2X at the published email address on the website. No responses. No proof I received any confirmation. No call or email back although I was promised.. AND- what sort of establishment- tells you when you call "No problem we will cancel you and re-rent the room" but fails to mention, "but you will not receive a refund". I'm never in my hundreds of hotel stays been told "sure we will cancel your reservation" without also being told whether or not there would be a fee. I am absolutely appalled with the unethical and unprofessional treatment I have received. Chris promised to get right back to me a week ago. Nothing. DO NOT BOOK HERE- unless you want to have your money stolen.
Staff was pleasant. Convenient location, not too far from airport. College town (which we didn't realize when booking). Room smelled heavily of cleaning chemicals when we walked in. New flooring in main area, the rest of the room and bathroom were aged. Mattress was fair. Our room faced the very busy street. You could hear the traffic and the people outside all night. Didnt get much sleep. We won't stay here again.
Stayed one night. Appears to be older motel that has been updated. Nice bath fixtures, comfy bed. The wood paneling makes the room seem dark, or cozy if you prefer to think of it that way. The AC worked fantastic, good fridge. Flat screen TV, though can't comment on channels since we didn't use it. The clerk kindly let me grab some juice, fruit and pastries from the breakfast room that night since we had to check out and be on the road before breakfast hours the next day. Really appreciated that!
My best friend and I stayed there since we’re from Washington, visiting a friend in Eugene. The owners were nice and the room was as well! Our room was tucked away in a small corner so it was a little hard to find but we weren’t disappointed when we walked in :)
We never made it in, but unlike many places that had us in the same situation they were kind and friendly. Let us chill in the parking lot until we realised we were out of luck. The deal is the room prices are about 130. I had that, but they want a $250.00 deposit on a CC. The cc will have a hold placed on it. The place looked real clean, no druggies in the area, located downtown.
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