Just ordered food here and I will not be coming back ever. I should've went to Hawaiian or Ron's island grill would've been much happier in the end. Since i dont have an option to post a pic with this, the food i ordered to go was just pathetic. Barely any chicken I would say less than a half order same with noodles and they weren't soft and fresh they were crunchy and old. And the mac salad wasnt even a full serving either. Maybe if you can make this right I will change my review. But it was a waste of $10 to even come here.
Great Food and Awesome Owners That Help Out The Local community.
This review comes from not one bad experience rather several. My significant other and I have tried to order from the lani moku food truck on several occasions. The first few times there were technical issues with the no contact ordering and we were offered no solutions from the staff even after trying to order on multiple devices. We gave up for a few months out of sheer inconvenience when a friend came into town. Said friend ordered from the food truck and we tried some pork. Food was okay enough to consider again and give another chance. Tonight my partner and I started our order through their app. Worked fine until we got to the tip and cash out page. After 15 minutes of watching the page process bring us back to the previous page we decided to give up and eat elsewhere. While enjoying dinner at a different place we notice a charge for lani moku on our bank account. We called and explained the situation and the woman who answered was curt and gave us a whole "there's nothing we can do" speech. I'd understand if we were in any way notified that the order went through. However no texts, calls or even emails to notify us. We ended up having to pay $15 for an order we weren't even aware as being valid. In short, the food is alright, but not good enough to outweigh the inconvenience and poor customer service. It really is too bad as we like to support local businesses and leave good reviews. We will not be bringing our business back here.
I’ve never like macaroni salad until I tried it here!
This review is from several times going here and not having good experiences. The server didn't bring us everything we ordered. Then the garlic chicken was over cooked compared to how it usually is and the spicy chicken was quite dry. Second bad experience here was when we ordered to go, after picking up our food we arrived home and opened the containers and the containers have half a scoop of mac salad, more than half the noodles are dry and over done and about 5 pieces of chicken. This isnt ok when your paying $10 for a plate. I can go to Hawaiian time and get more food for less money and way better food and service. Tried calling them but kept getting put on hold and then they would hang up while I'm on hold still. Was trying to see if our food could be replaced or at least let them know but couldnt even speak with someone. And the other times were just the same, the public house lani moku is a no go. Maybe the beer garden one is better. I recommend that you stay away from here. Bad service and food. I will not support my local stores if they have bad service.
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