Great customer service! Me and my husband didn't order online, we ordered in person and waited in our car. 10-15 min wait for our food if that. Food was delicious!! Would definitely come back (:
Let me start by saying our steaks were cooked just as we ordered and we were happy with them. But then there's everything else about our dining experience... our waitress (I'm pretty sure her name is Hailey) was horrible. She didn't check on us until we were almost done with our meal. This made it rather difficult to let her know she had gotten my side wrong when taking my order (I asked for rice and got fries). Also, we both had ran out of our drinks (just some sodas) mid meal and was never asked if we'd like a refill until we were done eating. We did however notice that our waitress was able to check on one particular table without fail and constantly made sure they had everything they needed. I guess I'm just old school... if I'm paying almost $80 for a dinner for 2 people, I expect to at least have my server put some effort into making sure our basic needs as customers are met. Anyways, I feel this 2 Star review is more reflective of the wait staff at Outback and not Outback on the whole because like I said, our steaks were good. (So was my soup and the bloomin onion was well... if you've had one you already know, eat it while it's hot. Because once it cools down to a certain point it's just not nearly as good.) Not sure if we'll ever go back to Outback... at least not that particular one.
The food was good, but our experience was disappointing. We were seated at 8pm...their hours are listed as 9pm closing...which means that you seat people until 9pm. Ordered a full dinner with a bottle of wine on a Friday night. Planned on a nice relaxing dinner. At 9:08 they turned the lights up, and at 9:20 we were informed that they were closing and that we needed to leave. My best friend owned a Steakhouse and in my younger years I worked in a very well known Restaurant on I-5 midway between Portland and San Francisco. In neither of these establishments would this extremely poor customer service had been tolerated!!! Now we know why this Restaurant was dead on a Friday night.
Very yummy, pick up was easy. We had salmon delish and N.Y. bone in steak which was marvelous, only thing we thought was could have been trimmed a bit more.
Appetizer was great. Main course was good as well. Enjoyed the entire meal Staff was attentive and courteous.
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