Papa John’s Pizza
54b Division Ave Ste B, Eugene, OR 97404, USA
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54b Division Ave Ste B, Eugene, OR 97404, USA
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Great people. Great deals. Awesome pizza.
Just like the the other fellow said I had issues with their outsourced Indian call center too. I could hardly understand them and he kept calling me Ma’am. I recommend pressing ‘5’ in order to skip the Indian call center and get someone at the local store to answer
I have been ordering Papa John’s for 3 years now. I have always had pleasant experiences until now. Delivery happened on time, however, it was delivered COLD. Naturally I call to give feedback, and I was given NOTHING but disrespect by the MANAGER named: Colten. I want to give 5 stars for the quality of the pizza, but I’m disappointed with the service I received. Especially during these hard times for America.
The people are really nice, I'm just not a fan of the pizza itself. I've tried a few times and I always wish I had gotten dominos or hawaiian time.
I tried to call in an order (while already waiting in the parking lot) and I was having real trouble being able to understand whoever answered the phone, perhaps there was some mask interference, I’m not sure, but after asking twice for them to repeat themselves so I could try to decipher what they were asking, the phone just went to silent static as if the phone was set down. After two minutes of this and no response from the other end of the line, I walk in and no employee in sight is working, everyone is huddled up chatting and no visible human being on the phones. I have no idea what kind of answering system is in place at this location but my experience was not professional and there did not appear to be any leadership directing the employees. Definitely not the kind of experience that drives a customer back, especially for mediocre pizza priced at $17 for a large.