I'll admit, I used to loathe this location. But since they've restaffed in the last few months I've always gotten my food on time, correctly and with no confusion. Drive thru window is very convenient. I come here a couple times a month and order the same thing and the manager remembers my name, face and specific order. She even asked if I meant to not add the chopped garlic to it last time when I had only forgotten to ask. She added it for free and thanked me by name. Incredible service since the updated staff. Very impressed. The food is always delicious. It's one of my favorite local pizza chains and one of the few places worth eating pizza at around here. I love that I can take it home and bake it a few hours later if needed too
Amazing! Didn't know that I could get a $26.00 pizza. But it was impressive. Big stuffed, double crust. I must have added the kitchen sink. Artichoke hearts, spinach and ????. Love it!
You know I really do love their pizza and being able to make it at home is a plus. It's always delicious, the cheesy bread with marinara is addicting! But why 3 stars? They are so unorganized and probably understaffed! Call my order ahead, get placed on hold for 10 minutes, says it will be about 15 minutes, get there within about 20-25 minutes just to be safe and wait another extra 15 minutes. One guy always on the phone but also doing "drive-thru" and it just seems like such a chaotic place most of the time and I feel sorry for the people that work there. Just needs to be managed better. But for the price it's pretty good pizza! Hang in there employees, hopefully this was a helpful review.
I start out the night thinking I'll try Papa Murphy's on Olympic Street in Springfield Oregon! Pizza sounds great! I join their rewards program. I get a $3 off coupon! I tried for 25 minutes to order online applying my $3 coupon.... so I set out for the store and decided I would call it in! I speak with Trevor. I explained I couldn't get the order to go through with the $3 coupon and how much time it's taken for me to try to order online. He responds with it'll be another 45 minute wait, but I can use the rewards. I asked for a supervisor she gets on the phone. I explained to her the problem she quoted me 20 minutes. At this time I'm sitting in the parking lot. I was thankful it wasn't going to be 45 more minutes. I also verified online for a large thin crust pizza $12? You will be able to take the $3 rewards off? She said yes no problem. 30 minutes later when my pizza is ready.... Rylee helps me from the jump she said what's up! How can I help you! I told her about my $3 coupon. She says that she can't apply that! I tried to advisor her of my experience through the night. she then rolled her eyes at me and walked away while I was trying to explain. When she returned she said the supervisor wasn't available to talk to me and she still couldn't apply my $3 reward to the $12 large pizza I ordered. So I paid full price in the end for a pizza that took me over an hour to get an I still have to bake it at home! I will never ever give this company on Olympic Street another dollar of my hard-earned money. Time is money! My disappointment is there's are a series of customer service interventions that could have happened throughout the night. Time and time again through this experience I felt disrespected and as if my money didn't matter to this company! Spend your money & wait at your own risk!!!
Came in a couple weekends ago. Thurston is my store & it's been closed. The teambthat evening was doing 💯% a great job. There were people acting extra funky to them. An employee trying to leave when he could see the dinner rush coming (SMH not a team player 😜). Wish I could find my receipt 🧾, I would post to give that crew at the specific time a public ‼️SHOUT OUT‼️ GOOD JOB EVENING CREW👌🏿
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