Restaurants in Lane County, Oregon | Eugene Area Restaurant, Breweries, Distilleries & Wineries

University Inn & Suites Eugene

1857 Franklin Blvd, Eugene, OR 97403, USA

About University Inn & Suites Eugene

3.7 / 5

from reviews

Is this your business?

Debbie Foushee
-
September 20, 2020

The manager. When I checked in it was a long wait because the manager was being disrespectful and mean to another customer. After waiting 15 minutes it was my turn. I was thinking maybe the manager had been putting up with a lot already so tried being extra nice. Nope, the manager is just rude and should NOT be in a customer service position. All of the systems are antiquated. I made reservations for one night through booking.com. When I realized I needed to stay two nights I tried calling the motel a week prior to add a night. They would not do that, said it had to be through booking.com. So I scheduled the second night through booking.com. When I went to check in I find that I have to re-check in before 11:00am the next morning, that they cannot charge my card for two nights at once. Which, if the line from before is any indicator, will be another long wait. Later, when my day was done and I finally got back to the motel there was only one small spot available to park in in their entire lot. I couldn’t open my car doors wide enough to get the luggage out so had to crawl through the back. I used the key card to drop off the first load, but when I went with the second load the key would not work. I went to the managers office where the same person as before proceeded to freak out because I didn’t have a mask on. Correct, it was locked in the room from the first load (it was almost midnight and nobody was around). The person told me to get outside. They slammed the sign down (that was on the desk) because the key still wouldn’t work. Stomped to the room I was in without a word, took the key and got the same red and yellow lights I was getting, then did it again slower and smirked at me when it worked. Seriously, is the manager job a volunteer position or something??! The room smelled like smoke and was grungy. All in all a super lame experience.

Dakota
-
August 15, 2020

Perfect little place to stay the night. Very cheap for what you get and just cheap in general. Room was clean and area was quiet. Can’t speak to the location being near things as we didn’t do anything in the area. However, the neighborhood didn’t seem bad. Staff was friendly. Recommend for a quick stay if you are just passing through or not staying very long.

cade ginsburg
-
October 20, 2020

Absolutely horrible service. The person at the front desk was rude and we were unable to get a refund after they wouldn’t let us check in because I had lost my ID. I even showed them a photo of my ID on my phone. I’m not sure what else to say but a waste of time and money.

Dan's Next Gen Investing
-
August 30, 2020

The room was fine for the price, however, the shower's hot water in room 220 did not work. As soon as we would turn the hot water on the shower would loose all flow power. When I spoke to the workers they refused to connect me with a manger and told me that I would be receiving a phone call back (which has yet to happen). There are better options around than this place !

Allison Harris
-
August 15, 2020

Clean, cheap, and quiet. Hotel room was great for the price. Bed was comfortable and clean. Functional bathroom with a clean shower. Only stayed a night, but would definitely stay again and 100% recommend.

University Inn & Suites Eugene

Our Address

1857 Franklin Blvd, Eugene, OR 97403, USA

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