Great Hotel in a Fabulous location. Also, their restaurant was a great way to end the day as it sits on the river. Food was good. Our party if three had the Pot roast , burger and spicy chicken sandwich. All items we're cooked to perfection. But the real asset to this hotel is their wait staff. Very accommodating, friendly and all smiles. Samantha was our waitress and made our dinner experience wonderful. We will definitely be back.
Amazing location hands down. NOT Only are you on the river but it is conveniently located next to a shopping mall without the traffic.. Friendly staff and clean room. We would definitely stay again. Great breakfast at Elmer's Restaurant, right next door too!
DO NOT STAY AT THIS HOTEL!!!! I received a confirmation email but had to change the dates of my reservation. I clicked on the link in the email to edit the reservation, followed the instructions and changed the dates. When we arrived, their system didn't show the change and our room was not available for the first night. The manager’s (Hans) answer was "it's not our system". After 1/2 hour of them trying to figure things out, they finally put us in a lesser room and we would move to our room the next night. They gave us vouchers for $24 at breakfast and $50 for dinner so we figured they were at least trying. The first room was terrible. It was enormous but really just had a bunch of empty space. There was a sudden sloped drop from one part of the room to the other, the bathroom was terrible (the bottom of the tub was stained and there was a small spider on the bed. We had driven for 9 hours and didn’t want to look for another hotel so we just dealt with it. Next room was better but very outdated, as is the entire hotel. Breakfast was good, and then came dinner. They don’t have room service but there is an in-house restaurant that you can pick food up from. We ordered, picked it up, and brought it back to the room. The food looked terrible and didn’t smell very appetizing. We took it to the front desk because they were the ones that gave us the voucher and the restaurant was closing. The manager (Hans again) called the restaurant manager who basically said that was how it should look. I said we wouldn’t eat it and had them take it back. Hans just stood there watching. I guess he was OK with giving food vouchers for inedible food. We were clearly not happy guests but this hotel doesn’t seem to value happy guests, good reviews, or return customers. I say again…DO NOT STAY AT THIS HOTEL!!!!!
When we arrived we got the wrong room but it was fixed. Nice location, lots of parking. River path is right out the door. Oregon is Oregon.. Love it or leave it
My husband and I just stayed here last night for a quick out of town getaway with our son to visit family in Eugene. The location is perfect! Our room was clean, spacious, right by the pool and offered all the complimentary items I had forgotten while packing in a haste. Kimberly took care of our room and she was so attentive and kind! She even set aside items I had forgotten in the room and quickly returned them to us while we were finishing up our breakfast. Patricia was assisting families at the pool during our swimming reservations and she was so helpful and friendly, even gloving up to take a family photo of us in the pool. Thank you for such wonderful hospitality! We will definitely be staying here again!
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